32 – 40 hours | Eindhoven

About us
We are a team of engineers and designers, but above all passionate cyclists. By combining innovation and passion, it’s our goal to improve your riding experience.

It has become our obsession to continuously improve our products based on user benefits. We believe in strong partnerships to challenge the status quo. We puzzle, we try, we fail, and do it all over again until we succeed to improve our products.

We are reliable, clear, honest, and dedicated. We do what we promise. We are Scope Cycling!
No Excuse.

About the job
In the last years, Scope has become a well-known global brand with active sales in over 25 countries. Also in the upcoming years, Scope is expecting to continue its exponential growth, which comes from: new products, new markets, and growth within their current markets.

As a Customer Service Specialist, you are the first point of contact for our customers. You will ensure a high level of service by handling customer inquiries, service requests, and order-related questions. Your key responsibilities include:

• Providing customer support via email, phone, and chat.
• Managing and coordinating service requests from both B2C and B2B customers.
• Maintaining close contact with our internal supply chain team to ensure smooth deliveries.
• Assisting customers with product-related questions and troubleshooting.
• Ensuring a high level of customer satisfaction by resolving issues promptly and professionally.

At Scope, we believe in the power of working together in an inspiring office environment, where direct communication and team spirit are key. That’s why we work entirely from our office at Strijp-S in Eindhoven.

About you
To be successful in this role, you should have:

• Minimum of 3 years of experience in a customer service role.
• A structured and organized way of working.
• A proactive and customer-oriented mindset.
• Strong communication skills and problem-solving abilities.
• Experience with ERP and CRM software, Outlook, and Excel.
• A background in cycling (industry) and a basic technical understanding.
• Fluent in written and spoken English & Dutch.

What’s in it for you
At Scope, we offer you an inspiring international entrepreneurial environment. To facilitate our fast growth, you will get a lot of responsibilities and the possibility to really make a difference for our business. The exponential growth of the business is a unique opportunity for a steep learning curve in your personal development.

The Scope office is situated in the creative city center of Eindhoven (Strijp-S). At Scope, we offer free lunch and the best coffee in town. On Fridays, as per four o’clock, we open a beer, and in the summer, Wednesday evenings are blocked for an evening ride and a drink afterward.

Interested?
Do you recognize yourself in this role and would you like to be part of a growing cycling brand?

Apply by sending your resume to [email protected]